Simple, Transparent Pricing

Month-to-month, no long-term contracts required. Built for small and mid-sized businesses with 5-75 users. We specialize in professional services firms.

Is This Expensive?

Compared to break-fix IT, yes. Compared to hiring even one internal IT person ($60-80K+ salary, benefits, training, turnover), no.

Athencia One Complete for a 25-person firm costs roughly what you'd pay a part-time helpdesk employee—except you get a full team, enterprise security tools, and strategic guidance.

We're not the cheapest option, but we're the one that lets you stop thinking about IT.

Who We Are

Seattle-Based, Locally Owned

We live and work in the same community as our clients.

North America Support

When you call for help, you reach someone who understands your business.

Know Your Team by Name

Primary technician assigned to your account. No anonymous ticket queues.

Direct Access to Engineers

When you need expertise, you get it—not tier-1 script readers.

Support Hours & Response Times

Business hours: Monday–Friday, 7:30 AM – 5:30 PM Pacific
24/7 support available for Priority 1 critical outages

P1Critical
Systems down, ransomware, security breach
Response: 15-30 min
Resolution: 4 hours
P2High
Key app broken, user locked out for deadline
Response: 1-2 hours
Resolution: 8 hours
P3Normal
Printer issue, new user setup, software install
Response: 4 hours
Resolution: 24-48 hours
P4Low
Feature request, non-urgent changes
Response: 1 business day
Resolution: Scheduled

These are targets, not contractual SLAs. We meet or beat these on 95%+ of tickets.

Choose Your Plan

Two clear options based on how much you want to hand off

Athencia One

Security + Monitoring Stack

Enterprise-grade security tools with expert support when you need it. Best for firms with some IT capability who want proper security without paying for unlimited support they won't use.

$45–$55/user/mo

Support billed hourly when needed

Pricing by Team Size
5-9 users$55/user/mo
10-25 users$50/user/mo
26-50 users$47/user/mo
51-75 users$45/user/mo

What's Included

M365 Business Premium

Full Office suite, Defender, Intune, Conditional Access

Huntress Security Suite

24/7 SOC with human threat hunters (EDR, ITDR, SAT, SIEM)

Dropsuite Backup

M365 email, OneDrive, SharePoint backup

Managed Patching

Automated OS and app patching with compliance reporting

Athencia One Portal

Real-time IT health dashboard (included free)

CIS Controls Baseline

Gap assessment and compliance posture report (included free)

Learn More
Most Popular

Athencia One Complete

Fully Managed IT

We run your IT so you don't have to. One predictable monthly bill, no surprise invoices, no need to think about technology unless you want to.

$159–$199/user/mo

Unlimited support included

Pricing by Team Size
5-9 users$199/user/mo
10-25 users$179/user/mo
26-50 users$169/user/mo
51-75 users$159/user/mo

Everything in Athencia One, plus:

Unlimited Remote Support

Help desk, troubleshooting, how-to assistance—no hourly bills

Proactive Device Management

We fix issues before you notice them

User Lifecycle Management

Onboarding, offboarding, permission changes

Vendor Coordination

We deal with your software vendors and ISP so you don't have to

Quarterly Business Reviews

Strategic IT planning aligned with your goals

24/7 P1 Support

Critical outages don't wait—neither do we

Get Started

Hourly Labor Rates

For Athencia One clients and out-of-scope work

Service TypeRate
Standard Support (T1/T2)$150/hr
Project Work$175/hr
Engineering/Consulting$200/hr
After-Hours Emergency$225/hr
Onsite Travel Fee+$50

Billing Notes

  • • Time billed in 15-minute increments
  • • After-hours: before 7:30am or after 5:30pm weekdays, all day weekends/holidays
  • • Travel time is not billed, only the flat travel fee
  • • Remote support is default; onsite only when necessary

Billing Options

Month-to-Month

Default option

  • No long-term commitment required
  • Cancel with 30 days notice
  • Full flexibility to scale up or down

Annual Agreement

Save 8.3%

12-month commitment

  • Your 12th month is free
  • Pay for 11 months, get 12
  • We reward commitment, never penalize flexibility

BCDR and Compliance add-ons require 12-month minimum commitment.

Getting Started

Full onboarding takes about 8 weeks. Support typically begins within the first 2-3 weeks.

Onboarding Fee

Athencia One Complete (15+ users)
Onboarding included
Athencia One Complete (under 15 users)
$500-1,500 depending on complexity
Athencia One (stack-only)
$750-2,000 depending on environment

What We Do

1
Discovery – Audit environment, document, identify risks
2
Planning – Create migration plan around your schedule
3
Deployment – Configure M365, deploy security stack
4
Validation – Test everything, verify backups and security
5
Training – Orientation for your team on new tools
6
Handoff – Introduce your primary technician

Switching from Another MSP?

We handle the transition professionally. We'll coordinate with your current provider, ensure clean handoffs, and never leave you without coverage. Your data and systems are yours—we make sure you keep full control throughout.

What Happens If You Leave?

We hope you won't, but we'll never hold your data hostage.

30 days notice required (mutual)
Full documentation of your environment provided
M365 tenant is yours—we transfer admin access, you keep everything
All credentials and configurations documented and handed over
BCDR: Hardware retrieved, final backup provided
Coordination with your new provider if desired
Professional transition, no hard feelings

Optional Add-Ons

For clients with specific compliance or disaster recovery needs

Security Compliance

For clients requiring formal compliance management beyond the included CIS Controls baseline. Requires 12-month commitment.

Essentials$199/mo

Single framework, unlimited reports, quarterly reviews (billed separately)

Managed Compliance$399/mo

Multiple frameworks, automated evidence collection, trust portal, ~2 hrs/mo included

Supports HIPAA, SOC 2, ISO 27001, NIST, CMMC, PCI-DSS, and 50+ other frameworks

Learn About Compliance

Backup & Disaster Recovery

For clients with on-premises servers. If your server fails or gets encrypted by ransomware, you're back up in minutes. Requires 12-month commitment.

Small(Up to 2TB)
$250/mo
Standard(Up to 5TB)
$500/mo
Professional(Up to 12TB)
$1,000/mo
Enterprise(12TB+)
Custom

Not needed for cloud-only environments. Dropsuite (included in Athencia One) covers M365 backup.

Includes Athencia-owned hardware, instant virtualization, ransomware detection, 2 DR tests/year

Pricing Examples

Real-world scenarios to help you estimate

Small Law Firm

8 users, cloud-only

Athencia One Complete8 × $199
BCDRNot needed
ComplianceCIS included
Total$1,592/mo

Accounting Firm

22 users, server, compliance needs

Athencia One Complete22 × $179
BCDR Standard (5TB)$500
Compliance Essentials$199
Total$4,637/mo

Engineering Firm

45 users, CMMC required

Athencia One Complete45 × $169
BCDR Professional (12TB)$1,000
Managed Compliance$399
Total$9,004/mo

Startup Consulting

12 users, stack-only

Athencia One12 × $50
Est. hourly support (~5 hrs)~$750
Total~$1,350/mo

What Sets Us Apart

Infrastructure-First

We build on solid foundations before adding complexity. No band-aids.

Portal Included Free

Real-time visibility most MSPs charge $50-100/mo extra for.

Enterprise Security for SMBs

Same Huntress SOC protecting Fortune 500, sized for your budget.

Transparent Pricing

No hidden fees. Month-to-month flexibility. What you see is what you pay.

Seattle Local

Based in Greater Seattle, available onsite when needed.

Compliance-Ready

CIS baseline included. Easy path to HIPAA, SOC 2, CMMC when needed.

Ready to talk about what makes sense for your team?

We'll tell you honestly whether our approach is the right fit for your firm.

Let's Talk