Client Resources
Direct access when you need it. Our operating model is designed for stability, but when questions arise, we're here.
How Can We Help?
Whether you need immediate assistance or have questions about your environment, multiple channels are available.
Emergency Support
Critical issues that affect business operations
For critical outages, security incidents, or system failures
Available 24/7 for managed clients
Call +1 (877) 603-0333Client Portal
Access your tickets, resources, and account info
Submit tickets, view service status, and access documentation
Requires client account
Access PortalGeneral Inquiries
Questions and general inquiries
Email Support
Direct email for detailed questions
Detailed technical questions or service discussions
Knowledge Base
Self-service guides and documentation
Common solutions, best practices, and how-to guides
Available 24/7
Business Hours
Our standard support availability
Monday - Friday: 7:30am - 5:30pm Pacific
Saturday, Sunday, US Holidays: Emergency Support Only
Convert to My Time ZoneAccess by Engagement Level
Your access experience depends on your engagement with Athencia.
Operating Clients
- 24/7 emergency access
- Priority portal access
- Proactive monitoring
- Dedicated account manager
- 15-minute response for critical issues
Project Clients
- Business hours support
- Portal access during project
- Direct project manager contact
- Response within 4 hours
- Email and phone support
Prospective Clients
- Sales and consultation support
- Technical pre-sales questions
- Service information
- Response within 24 hours
- Contact form and email
Need Immediate Assistance?
Our team is ready to help. Choose the access option that works best for your situation.