Location-Independent Operations
Our operating model is cloud-native by architecture. The same disciplined IT infrastructure, whether you're in Seattle or across the country.
We do on-site work in Greater Seattle. But honestly, most of what we do doesn't require us to physically be there. Cloud-first architecture means we can manage, monitor, and secure your systems from anywhere. Seattle or Sioux Falls, you get the same service.
Why Cloud-Native Architecture Works
Infrastructure designed for stability doesn't require physical proximity. It requires discipline and design.
Why Cloud-First IT Works Anywhere
Your team already works from home offices, coworking spaces, client sites, and coffee shops. Your data's in the cloud. Your apps are services. The old model of IT built around one office and local servers doesn't match reality anymore. We build on Microsoft 365, Azure, and Intune. That means your people can work from anywhere with the same security and the same tools. No degraded experience for remote workers. No extra hoops to jump through.
What Makes Remote IT Support Effective
Good remote support isn't just answering the phone. It's building infrastructure you can actually manage from anywhere. We monitor your systems, push updates, and handle security without ever setting foot in your office. Problems get caught early. Patches happen automatically. When you need a human, our helpdesk is there during business hours with clear escalation for urgent stuff. If you're in Greater Seattle and something genuinely needs hands-on attention, we show up. If you're somewhere else, our architecture means that rarely comes up in the first place.
Services Available Nationwide
Everything we do works for remote clients. Athencia One gives you the full IT stack: endpoint security, device management, Microsoft 365, helpdesk, AI training. All delivered through cloud infrastructure. Athencia Comply handles SOC 2, HIPAA, ISO 27001 with automated evidence collection. Professional Services covers migrations and projects with clear scoping and documentation. The only difference: if you're in Greater Seattle, we can be on-site within hours when something genuinely needs physical presence. If you're elsewhere, we build things so that rarely matters.
Our Operating Model
A single, coherent IT layer delivered through cloud-native architecture. Available anywhere in the United States.
Athencia One
A single operating layer for IT and security. Infrastructure designed for stability, delivered entirely through cloud-native architecture.
Learn MoreAthencia Comply
Compliance framework management with automated evidence collection and remote audit support for SOC 2, HIPAA, ISO 27001, and other standards.
Learn MoreProfessional Services
Project-based engagements for migrations, implementations, and specialized consulting delivered remotely with clear scoping and documentation.
Learn MoreRemote vs On-Site Support
Understanding the difference and when each matters.
Remote IT Support
- Proactive monitoring and automated remediation
- Remote device deployment and configuration
- Software updates and patch management
- Security incident response and threat management
- Direct access for user questions
- Cloud infrastructure management
On-Site Support
- Physical hardware troubleshooting and repairs
- Network cabling and infrastructure work
- Printer and peripheral setup
- Office moves and equipment deployment
- Complex device configuration requiring physical access
Note: On-site support is available for businesses in Greater Seattle. For clients outside our region, we coordinate with local partners when physical presence is required.
Frequently Asked Questions
Common questions about location-independent operations
Can you provide on-site support outside of Greater Seattle?
For businesses outside Greater Seattle, our cloud-first architecture is designed to minimize on-site needs. While we don't provide direct on-site support beyond our region, we can coordinate with local partners when physical presence is genuinely required. Most of our clients, even those in Seattle, rarely need on-site visits because our remote management is so comprehensive.
How do you handle different time zones?
Our primary support hours are Pacific Time business hours (8 AM - 5 PM PT). However, our monitoring and automated systems work 24/7, and we're flexible in scheduling calls and support for clients in other time zones. For critical issues, we provide emergency escalation paths outside business hours.
What if we have remote employees across multiple states?
Perfect. That's exactly what our cloud-first model is designed for. Your team members can work from anywhere in the US with the same security, management, and support. We manage their devices remotely, enforce consistent security policies, and provide support regardless of location.
Do you charge extra for remote support?
No. Our Athencia One pricing is per-user regardless of location. Whether your team is all in one office, distributed across multiple states, or fully remote, the pricing remains the same. We don't charge travel fees for remote support because there's no travel involved.
How do you handle compliance for companies in different states?
Through Athencia Comply, we support compliance frameworks that apply across state lines (SOC 2, HIPAA, ISO 27001, etc.). Our evidence collection and control implementation work the same way whether you're in Washington or Wyoming. We also stay current on state-specific requirements like CCPA, SHIELD Act, and others.
Ready to Talk About Fit?
Let's discuss whether our operating model makes sense for your firm, regardless of where you're located.